FAQs

Question: How Can Both Spouses Work in the Desktop Client Edition Software?

Answer: There is a way for two clients who do not live together to work on the same client data file using the Desktop (Windows or Mac) software.

(This is much easier in the Cloud software, where the parties just have to use the same e-mail and password, and not both work at the same time.)

Using the Desktop software, the first client enters her data first, then sends the file to the second client, who enters his data and sends it on to the professional.

The software was not really designed for this situation, and clients should not attempt it unless the second client in this process is comfortable with moving, copying, and renaming files on his or her computer (or can get someone who is comfortable to do it).

Here are the steps:

First Client

1. The first client downloads the desktop edition of the client software, available here: /download_client_edition.html

2. The first client enters his or her information.

3. The first client clicks the Transmit tab, then the link "If this does not work, click here."

4. The first client enters the name and e-mail address of the second client (instead of the professional) and clicks "E-mail your file."

If that does not work, the first client can simply send an e-mail to the second client, attaching the Family Law Software file. The Family Law Software file will be located in the My Documents > Family Law Software folder, and will have the first client's last name + ".fls" as the file name.

If sending the file does not work on the Macintosh, and the first client can not find the file to attach, the first client can go back to the Client Edition and click Ctrl+A. This will bring up the "Save As..." dialog. Navigate to a folder that Finder can see, and save the file there.

Click here to see how to save to a folder Finder can see.

5. The second client has also installed the Desktop version of the Client Edition.

/download_client_edition.html

6. The second client starts the Desktop software and enters the first client's name as the first party's name (and no other data).

7. The second client exits the Desktop software.

8. Using Windows Explorer (or Macintosh finder), the second client copies the file from the first client into the folder Documents > Family Law Software. This should have the same name as the file that already exists there, and it should overwrite that file. If not, see the next item.

9. If the files do not have the same name, the second client should write down the name of the file he or she created (the first party's last name and ".fls"), then delete that file, then rename the first client's file to have the name that the second client's file had. (To rename a file in Windows, right-click on the file and select Rename.)

10. The second client should start the Desktop Client Edition again. This time, the first client's data file should open up.

11. The second client should continue. When the second client if finished, the second client should Transmit to the professional.